Free shipping on orders over €35

Shipping & Returns

We partner with several courier companies including An Post's Express Parcel Service, Fastway, Relay Express, FedEx and DHL to offer flexible delivery options.

If you are unsure of which shipping option to choose, simply proceed with selecting a product and during checkout you with be presented will all shipping options available.

DELIVERY OPTIONS

We partner with several courier companies including An Post ExpressPost and Federal Express to offer flexible and low-cost delivery options. The cost of delivery to Ireland, the UK and USA. Shipping costs outside these areas will be quoted during checkout and is based on the destination, weight and dimensions of your order.

Destination Shipping Cost Estimated Delivery*
Ireland €4.00 2-3 Working Days
United Kingdom €7.00 3-5 Working Days
Europe €4.00 5-8 Working Days
United States €18.00 10 Working Days
Rest of World €18.00 5-15 Working Days

*Working Days: Monday to Friday excluding weekends & Irish bank holidays, Good Friday and unforeseen Customs delays.

The moment an order is received we begin to process it and once dispatched we will email you the tracking details. All parcels are insured with track and trace available online.

Shipping charges exclude Customs/Duties which may be liable when exporting goods outside the European Union and are payable upon delivery.

Unwanted, unsuitable or faulty goods can be returned and we aim to make this process as simple as possible.


RETURNS

Unwanted / Unsuitable Goods - Your Rights To Cancel An Order

Unwanted or unsuitable goods can be returned within 14 days of receipt as long as the goods are in perfect condition and in their original packaging. Prior to returning the item, please contact us to recieve a Product Return Code to ensure the item is accurately tracked upon return. This code should then be included with the returned item. We recommend you return your item using a delivery company with a tracking service to be absolutely sure the items arrive back to our returns section.

In accordance with the European Directive on Distance Selling (Directive 2011/83/EU), perishable goods (including food hamper items) or customised goods made according to custom specifications (e.g. personalised products such as engraved glass) may not be returned. We are unable to exchange/refund some items such as earrings, grooming products, underwear, swimwear, bath products, pillows due to hygiene and safety reasons.

Free Returns

We now offer a Free Returns service with An Post. To avail of this service please go to: www.returnmyshopping.ieselect GIFTS.IE as the retailer and follow the instructions how to return your item(s) and print your pre-paid An Post label. You need access to a printer to use this service and return the labelled parcel to your local An Post post office. (Gifts.ie handle all our e-commerce order processing and returns).

Faulty Goods

Faulty goods may be returned to us within 30 days of receipt and we shall arrange a refund or replacement. Prior to returning the item, please contact us to recieve a Product Return Code to ensure the item is accurately tracked. Include this code with the returned item and use a reliable courier service to return the goods.

This Returns Policy is in accordance with the European Directive on Distance Selling (Directive 2011/83/EC). These terms do not affect your statutory rights.

For more information about your Rights online, see the Competition and Consumer Protection Commission's website here: http://www.consumerhelp.ie/your-rights-online